Order me kuch bhi galat lage — hum sunna chahte hain. Ye page damage ke alawa ki problems ke liye hai. Plant kharaab ya marra hua pahuncha ho to Report a Damaged Plant par jao, wahan ka process alag hai.
Kis tarah ke issues yahan aate hain
Galat item mila
Jo order kiya tha wo nahi aaya — doosra plant, doosra size, ya doosra variant. Humein bhejo: order number, jo mila uski photo, aur aapne kya order kiya tha.
Item missing hai
Order me kuch cheezein thi par box me sab nahi mila. Bhejo: order number, kya-kya missing hai, aur mile hue saaman ki photo (packaging samet). Bada order kabhi-kabhi ek se zyada parcel me jaata hai — ho sakta hai baaki hissa raaste me ho, aur hum ye check kar ke bata denge.
Delivery delay ya tracking update nahi ho raha
Bhejo: order number aur tracking number. Hum courier ke saath follow-up karke aapko batayenge ki parcel actually kahan hai.
Payment ya COD issue
Paisa cut gaya par order confirm nahi hua, double charge, ya COD amount galat liya gaya. Bhejo: order number, payment ka screenshot ya transaction reference, aur amount. Payment-related mail me apna card number, UPI PIN, CVV ya OTP kabhi mat bhejo — humein iski zaroorat nahi padti, aur koi bhi maange to wo hum nahi hain.
General complaint ya feedback
Packaging pasand nahi aayi, website par information confusing thi, kisi ne theek se reply nahi kiya — sab likh kar bhejo. Shikayat sunne se hi cheezein theek hoti hain.
Mail me kya likhna hai
- Order number (na mile to registered email ya delivery address)
- Problem 2-4 line me — kya expect kiya tha, kya hua
- Photos agar issue dikhaya ja sakta ho (galat item, missing item, packaging)
- Contact number, zaroorat padne par
- Aap kya chahte ho — replacement, correction, ya sirf jawaab. Bata dene se time bachta hai.
Kahan bhejna hai
Email: support@plantsgram.com
Subject line aisa rakho: [Issue type] — [order number], jaise "Wrong item — #1234".
Aap Contact page se bhi likh sakte ho.
Hamari taraf se
Hum har concern padhte hain aur reply karte hain. Kisi cheez ka pata lagane me time lage — jaise courier se confirmation aana — to hum aapko beech me update de denge, chup nahi rahenge.
Business address: PlantsGram LLP, Saharanpur Bypass Road, NH-344, Near Domestic Airport, Sarsawa, Saharanpur, Uttar Pradesh 247232, India.