Raise a Concern

Something wrong with your order? We want to hear about it. This page is for problems other than damage. If a plant arrived damaged or dead, go to Report a Damaged Plant instead — that process is different.

What kinds of issues belong here

Received the wrong item

What you ordered isn't what arrived — a different plant, a different size, or a different variant. Send us: order number, a photo of what you received, and what you had ordered.

An item is missing

Your order had multiple items but not everything was in the box. Send us: order number, what's missing, and a photo of what you did receive (including the packaging). Large orders sometimes ship in more than one parcel — the rest may still be on the way, and we'll check and let you know.

Delivery delay or tracking not updating

Send us: order number and tracking number. We'll follow up with the courier and let you know where the parcel actually is.

Payment or COD issue

Money was deducted but the order wasn't confirmed, you were charged twice, or the wrong COD amount was collected. Send us: order number, a screenshot of the payment or a transaction reference, and the amount. Never send your card number, UPI PIN, CVV or OTP in a payment-related email — we don't need it, and if anyone asks for it, it isn't us.

General complaint or feedback

Didn't like the packaging, found something confusing on the website, or someone didn't respond properly — tell us. Things only improve when we hear about them.

What to include in your email

  • Order number (if you don't have it, your registered email or delivery address)
  • The problem in 2-4 lines — what you expected, what happened
  • Photos if the issue can be shown (wrong item, missing item, packaging)
  • Contact number, in case we need it
  • What you'd like — replacement, correction, or just a response. Telling us saves time.

Where to send it

Email: support@plantsgram.com
Use a subject line like: [Issue type] — [order number], for example "Wrong item — #1234".

You can also write to us from the Contact page.

From our side

We read and respond to every concern. If something takes time to look into — like waiting for confirmation from the courier — we'll update you along the way instead of going quiet.

Business address: PlantsGram LLP, Agwanheda, Sarsawa, Nakur, Village Sarsawa, Saharanpur – 247232, Uttar Pradesh, India.