Shipping & Delivery Policy
Effective date: 21 August 2026
PlantsGram LLP ships eligible live plants, seeds, bulbs and gardening products to serviceable pincodes within India.
1. Order processing and dispatch
Orders are normally dispatched within 1–2 business days after order confirmation and successful payment verification, where applicable.
The dispatch timeline may be extended when:
- the destination or product requires special packing;
- the plant needs additional pre-dispatch preparation;
- extreme weather could materially endanger a live plant;
- the order is large, customised or corporate;
- a public holiday or courier interruption occurs; or
- an item becomes unexpectedly unavailable.
If PlantsGram cannot fulfil the order, we will contact the customer and offer an appropriate resolution, including a full refund where fulfilment is not possible.
2. Estimated delivery
After dispatch, delivery normally takes approximately 3–7 business days, depending on the pincode, courier network, product type, weather and other conditions outside PlantsGram's reasonable control.
This is an estimate, not a guaranteed delivery date. Remote locations, festivals, extreme weather, operational restrictions and courier delays may take longer.
3. Shipping charges
- Orders of ₹999 or more qualify for free standard shipping, unless a product or location-specific exception is clearly disclosed before payment.
- For orders below ₹999, the applicable shipping charge will be displayed at checkout before the order is placed.
- If Cash on Delivery is available for an order, any applicable COD charge will be displayed at checkout.
4. Serviceability
Serviceability depends on the product, destination pincode and available courier network. Some remote pincodes or fragile/oversized live products may not be serviceable.
If a paid order cannot be delivered because PlantsGram or its courier does not service the destination, PlantsGram will cancel the affected order and issue a full refund.
5. Tracking and split shipments
Tracking details will be shared after dispatch through the contact information provided with the order. Products in one order may be shipped in more than one parcel or consignment for safety or availability reasons. A split shipment does not by itself mean an item is missing.
6. Customer address responsibility
The customer must provide a complete and accurate name, address, pincode and reachable phone number. Contact PlantsGram promptly if a correction is required. Address changes cannot be guaranteed after packing or courier assignment.
Additional costs resulting from an incorrect/incomplete address, recipient refusal, repeated unavailability or a customer-requested hold may be charged to the customer under our RTO & Failed Delivery Policy.
7. Delivery attempts
Please remain reachable during the expected delivery period. Live plants should not remain packed or at a courier facility longer than necessary. The courier may make one or more delivery attempts according to its own operating process.
8. Delivery delays
A delay alone does not automatically mean the parcel is lost. If tracking has not meaningfully updated or the parcel has not arrived after the estimated window, contact support@plantsgram.com with the order number so that an investigation can be raised.
If the courier confirms that the parcel is lost or cannot be delivered for reasons not caused by the customer, PlantsGram will arrange a replacement or refund.
9. Receiving live plants
Open the parcel promptly after delivery. Carefully remove the packaging, inspect the plant, place it in bright shade and follow the supplied acclimatisation instructions. Do not immediately repot or expose a transit-stressed plant to harsh sun unless the product guidance specifically says otherwise.
Arrival damage must be reported within 48 hours in accordance with the Return, Replacement & Refund Policy.
10. Corporate and bulk orders
Standard delivery estimates do not apply to corporate, customised or bulk orders. The agreed quotation/order confirmation will state the applicable production, dispatch, freight and delivery terms. PlantsGram currently accepts corporate delivery to a single agreed location only.
11. Contact
Email: support@plantsgram.com Support hours: 9:00 AM–6:00 PM
Business address: PlantsGram LLP Agwanheda, Sarsawa Nakur, Village Sarsawa Saharanpur – 247232 Uttar Pradesh, India
