Seeds & Bulbs Policy

Seeds and bulbs are living biological products. Their performance is influenced by variety, batch, age, storage, temperature, moisture, soil, sowing depth and aftercare.

1. Report an arrival issue within 48 hours

Contact support@plantsgram.com within 48 hours of delivery if:

  • a seed packet is torn, open or materially damaged;
  • the wrong seed variety or bulb was supplied;
  • a packet or bulb is missing;
  • the supplied packet is past its stated usable/best-before period;
  • a bulb arrives materially rotten or non-viable; or
  • the quantity materially differs from the confirmed order or labelled pack.

Include the order number, product photographs, packaging photograph and shipping-label photograph.

2. Germination

PlantsGram does not guarantee seed germination or a fixed germination percentage unless a separate written batch-specific guarantee is expressly displayed on the product page and order confirmation.

Any germination percentage or germination-day range shown on a product page is an expected range under suitable conditions, not a promise of individual results. Results may vary because of sowing depth, medium, water, temperature, light, seed storage and local climate.

3. Germination support

If seeds do not germinate, contact us with:

  • order number and product/batch details;
  • sowing date;
  • photographs of the packet and remaining seeds;
  • sowing depth and medium used;
  • approximate temperature/light conditions; and
  • watering method.

We may provide troubleshooting guidance. Where multiple verified complaints indicate a possible batch issue, PlantsGram may investigate and offer a replacement or refund at its discretion after review.

4. Returns

Opened seed packets, planted/sown seeds and used bulbs cannot be physically returned. Change-of-mind returns are not accepted.

An approved arrival claim will receive a replacement. If replacement is unavailable, a refund will be issued to the original payment method.

5. Bulb variation and dormancy

Bulbs may arrive dormant and may naturally vary in external appearance and size within the stated grade/range. Dormancy alone does not mean a bulb is dead. Material rot, incorrect product or serious arrival damage should be reported within 48 hours.

6. No flowering or yield guarantee

PlantsGram does not guarantee flowering date, flower colour intensity, harvest date, yield, fruit size or the exact mature appearance because these depend on variety, climate and cultivation.

Email: support@plantsgram.com Support hours: 9:00 AM–6:00 PM