Help & Order Protection
Need help with a PlantsGram order? Use the correct window below so we can resolve it quickly.
Plant arrived damaged, dead, wrong or incomplete
Report within 48 hours of delivery.
Send your order number, complete-product photo, affected-area photo, packaging photo and shipping-label photo to support@plantsgram.com.
Plant seriously declining after delivery
Eligible plants are covered under our 10-Day Plant Protection. Report the issue by day 10 with plant and growing-condition photographs. We may first provide recovery guidance when the plant appears recoverable.
Seeds or bulbs arrived damaged/wrong
Report within 48 hours. Germination is not guaranteed because it depends on sowing and local conditions, but damaged, wrong, missing or expired products are covered after verification.
Order cancellation
Request cancellation within 2 hours of ordering or before fulfilment begins, whichever occurs first. Cancellation cannot normally be accepted after a live plant enters preparation or packing.
Refunds
Approved refunds are initiated within 2 business days. Banks/payment providers may take an additional 5–7 business days.
Shipping
Orders normally dispatch in 1–2 business days and delivery normally takes approximately 3–7 business days after dispatch. Orders of ₹999 or more qualify for free standard shipping, subject to disclosed exceptions.
Contact PlantsGram
Email: support@plantsgram.com Support hours: 9:00 AM–6:00 PM
Please never send OTPs, card PINs or passwords.
