Corporate & Bulk Order Policy
This policy applies to corporate, event, institutional and other bulk plant orders placed with PlantsGram LLP.
1. Minimum order quantity
The minimum corporate order is 50 plants. Availability, price, plant size, pot/packaging, branding and delivery terms are confirmed in the written quotation.
2. Quotation and order confirmation
A corporate enquiry is not a confirmed order. The order becomes confirmed only after:
- PlantsGram issues a written quotation/order confirmation;
- the customer approves the product, quantity, specifications and delivery details; and
- PlantsGram receives the required advance payment.
Quotation validity, production schedule and stock reservation will be stated in the quotation.
3. Payment
The standard advance is 50% of the product/order value plus the applicable shipping charge, payable at order confirmation.
The remaining balance must be paid according to the quotation and, unless otherwise agreed in writing, before dispatch. Production or stock reservation may not begin until cleared payment is received.
4. Samples
Samples are available on a paid basis, subject to product availability. Sample price and shipping are payable by the customer unless the quotation expressly states otherwise. A sample is representative; live plants may naturally vary within the approved specifications.
5. Customisation and approval
Where customisation is available, the customer must approve the final artwork, text, logo placement, colour reference, packaging and message details in writing.
Minor production and colour differences may occur between screen proofs and physical printing. PlantsGram will not be responsible for spelling, logo, artwork or content errors that were present in customer-supplied or customer-approved material.
6. Cancellation
Corporate/customised orders cannot be cancelled after PlantsGram has begun procurement, production, printing, branding, assembly or preparation.
Before production begins, a cancellation request may be reviewed, but PlantsGram may deduct actual costs already incurred, including sampling, procurement, design, printing, payment and logistics costs. Any order-specific cancellation term in the accepted quotation will apply.
7. Delivery model
PlantsGram currently provides corporate/bulk delivery to one agreed delivery location per order/quotation. Individual-recipient or multi-address delivery is not included unless PlantsGram expressly agrees to it in writing.
The customer must provide complete delivery-contact and site-access information. Delays, re-delivery or RTO caused by incorrect information, recipient/site unavailability or access restrictions may result in additional charges.
8. Production and delivery timeline
Retail dispatch estimates do not apply. The quotation will state the planned production/dispatch schedule. Timelines begin only after payment, final quantity, artwork and delivery details are approved.
Live-plant supply may be affected by season, weather and nursery availability. PlantsGram will not make a material substitution without written customer approval.
9. Inspection and damage reporting
The customer should inspect the bulk delivery promptly. Visible shortage, wrong product or material transit damage must be reported within 48 hours of delivery with:
- quotation/order number;
- affected quantity;
- clear photographs/video of the affected products;
- packaging and shipping documents; and
- a description of the issue.
PlantsGram will verify the claim and determine an appropriate replacement, credit or refund for the affected units. Normal natural variation and minor transit stress in otherwise viable plants are not treated as damage.
10. GST and invoicing
Applicable taxes and invoicing details will be shown in the quotation/invoice. The customer must provide accurate legal name, billing address, GSTIN and purchase-order information before invoice issuance.
11. Brand and project publicity
PlantsGram will not present the customer's logo, name, testimonial or project images as marketing proof without appropriate permission.
12. Contact
Email: support@plantsgram.com Support hours: 9:00 AM–6:00 PM
Business address: PlantsGram LLP Agwanheda, Sarsawa Nakur, Village Sarsawa Saharanpur – 247232 Uttar Pradesh, India
