Order Cancellation Policy
Customer cancellation
An order may be cancelled within 2 hours of placement or before fulfilment/packing begins, whichever occurs first.
To request cancellation, email support@plantsgram.com with the order number and registered email address. Sending a request does not itself confirm cancellation; PlantsGram will confirm whether fulfilment has already begun.
Once a live plant has entered preparation, packing, courier assignment or dispatch, the order cannot normally be cancelled because it is a perishable product prepared for shipment.
Customised and corporate orders
Customised products and corporate/bulk orders cannot be cancelled after production, procurement, printing, branding or assembly has begun. The corporate quotation may contain stricter order-specific cancellation terms.
Address or product changes
Contact PlantsGram as soon as possible. A change can be accepted only before fulfilment begins and is subject to stock, serviceability and any price difference. Changes are not guaranteed after the order is processed.
Cancellation by PlantsGram
PlantsGram may cancel all or part of an order because of:
- stock unavailability;
- an obvious pricing or listing error;
- an unserviceable delivery location;
- payment-verification failure;
- suspected fraud, abuse or unauthorised activity;
- restrictions affecting safe shipment of a live product; or
- circumstances that make fulfilment impossible or unsafe.
If PlantsGram cancels a prepaid order for these reasons, the paid amount for the cancelled item/order, including any applicable collected shipping charge for the cancelled order, will be refunded to the original payment method.
Refund timeline
An approved cancellation refund will be initiated within 2 business days. Banks/payment providers may take an additional 5–7 business days to reflect it.
Email: support@plantsgram.com Support hours: 9:00 AM–6:00 PM
